About
I am Majid Ahmadi,operational manager in Shatel's Support team.
Manager & Full Stack developer
Loving programming and communication.
- Freelance: Available
Facts
some Facts
Happy Clients
Projects
Hours Of Support
Awards
Hours of Educating Employees
Skills
Having a personal development plan
helps us
to become a better version of ourselves
Technical
SOLID principles -
MVC architecture and RESTful API -
I'm learning everyday
65%
10%
20%
55%
13%
100%
45%
60%
Soft skills & Leadership
having a personal development plan
100%
100%
70%
General & personal entertainments
100%
100%
100%
30%
95%
30%
55%
40%
70%
Resume
Summary of my educational and work background
Sumary
Majid Ahmadi
Innovative and deadline-driven Manager with 15+ years of experience managing and developing user-oriented technical support procedure from initial concept to final, polished deliverable.
- 18 mar 1981
Professional Experience
Customer support Manager
2018 - Present
Shatel Technical Support, Tehran, Iran -
- Leadership of representative teams and telecommunication troubleshooting technician team
- Delegate tasks to the 12 members of the managment team and provide counsel on all aspects of the projects.
- Supervise the assessment of all quality assurance in order to ensure quality and accuracy of the services
- Oversee the efficient use of software production and practical projects budgets ranging from $2,000 - $25,000
Team supervisor
2014 - 2018
Shatel Technical Support, Tehran, Iran -
- leadership of tow representative teams to answer support calls and email and chats
- Managed up to 5 projects or tasks at a given time while under pressure
- Recommended and consulted with clients on the most appropriate Network design
- Created 4+ design presentations and proposals a month for clients and account managers
Technical expert
2010 - 2014
Shatel Technical Support, Tehran, Iran -
- leadership of support shifts
- Troubleshooting VIP customers via telephone or on site
- documentation and design knowledge management system including customized softwares
Contact
Want to say "Hey!"? Got something you'd like to ask? New project or opportunity? Want to hire me? . Get in touch and let me know how I can help
Location:
Tehran,Republic of Iran
Email:
me@iAmMajid.ir
Website:
www.iAmMajid.ir
Call:
+98 21 9100 9008